Refund Policy
Returns & Exchanges
At House & Harbor, we stand behind everything we sell. If something isn't right, we'll make it right.
Standard Returns: 30 Days
All House & Harbor products are eligible for return within 30 days of delivery. To qualify, items must be unused, in original condition, and returned in their original packaging with all included accessories and components. A valid order number is required.
Harbor Filtered Showerhead: 60 Days
We want you to experience the full difference filtered water makes. The Harbor Filtered Showerhead comes with a 60-day return window from the date of delivery. Try it, use it, and if your skin and hair don't feel noticeably different, send it back for a full refund. The showerhead does not need to be unused to qualify for return within this window.
Non-Returnable Items
Replacement filters that have been opened or installed are not eligible for return. Unopened replacement filters may be returned within 30 days.
How Returns Work
- Email us at contact@houseandharbor.com with your order number
- We'll confirm eligibility and send a prepaid return label
- Ship the item back within 7 days of receiving the label
- Refunds are processed within 5 business days of receiving the return
Exchanges
If you'd like a different color or variant, email us and we'll arrange a one-time exchange at no additional cost. Exchanges follow the same return windows above.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with a photo. We'll send a replacement immediately at no cost.
Include the following information:
-
Order number
-
Item(s) to be returned
-
Reason for return
If approved, you will receive a Return Merchandise Authorization (RMA), return instructions, and a prepaid shipping label where applicable.
Returned items must be shipped within 7 days of receiving your RMA.
Return Address
House & Harbor
13955 Central Ave
Chino, California 91710
United States
Returns sent without prior authorization will not be accepted.
Return Shipping & Fees
If a return is due to an error on our part (incorrect item or item defective upon arrival), return shipping will be fully covered by House & Harbor.
For all other returns (including change of mind or preference), return shipping may be deducted from your refund if a prepaid label is provided, or you may return the item using your own trackable shipping method.
Original shipping charges (if applicable) are non-refundable.
Items returned used, altered, assembled, washed, or incomplete may be refused or partially refunded. In certain cases, a restocking deduction of up to 15% may be applied to cover inspection and repackaging.
Damaged or Incorrect Items (Within 7 Days)
Please inspect your order immediately upon delivery. Any damage, defects, or discrepancies must be reported within 7 days of receipt.
Kindly include:
-
Order number
-
Clear photographs of the item, packaging, and shipping label
Our team will promptly assess the issue and arrange a suitable resolution.
Non-Returnable Items
Returns cannot be accepted for:
-
Perishable goods (including food, flowers, or plants)
-
Custom or personalized products
-
Personal care items (beauty or grooming products)
-
Hazardous materials or flammable substances
-
Gift cards
-
Final-sale or clearance items (clearly marked at checkout)
If you are unsure whether an item qualifies for return, please contact us prior to purchase or return.
Exchanges
To ensure the fastest service, approved returns should be processed first. Once the return is complete, a new order may be placed for the desired replacement.
European Union — 14-Day Cooling-Off Period
For orders shipped into the European Union, customers may cancel or return their purchase within 14 days of delivery for any reason, in accordance with EU consumer regulations.
Returned items must be unused, in original packaging, and accompanied by proof of purchase. This policy does not affect your statutory rights.
Refunds
Once your return is received and inspected, you will be notified of the outcome.
Approved refunds will be issued to the original payment method within 10 business days. Please note that financial institutions may require additional time to post the credit.
If more than 15 business days have passed since your return was approved and the refund has not appeared, please contact us at contact@houseandharbor.com.
Refused or Undeliverable Shipments
Packages that are refused or deemed undeliverable due to incorrect address details or missed delivery attempts will be refunded minus:
-
Original shipping charges (if applicable)
-
Any return shipping or carrier fees incurred
Need Assistance?
Our support team is available to help with product details or return inquiries:
📧 contact@houseandharbor.com