Frequently Asked Questions
General Information
About Us
House & Harbor is dedicated to thoughtful, everyday essentials designed to bring comfort, simplicity, and balance into your space. We focus on practical pieces that feel as good as they function.
The Harbor Mission
We prioritize comfort, quality, and intentional design. Each product is selected or created to enhance daily living without unnecessary complexity.
Customer Support
What payment methods do you accept?
We accept a variety of payment options, including major credit cards (Visa, MasterCard, etc.) and other secure online methods. You can choose the payment method that suits you best during checkout.
How do I contact customer support?
Our dedicated customer support team is available via email at contact@houseandharbor.com. Support hours are 9:00 AM - 5:00 PM (EST), and we’re here to assist you with any inquiries or concerns.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of purchase, provided items meet our conditions. For full details, please visit our Return Policy page.
Are there opportunities for partnership or wholesale inquiries?
Yes, we welcome wholesale and partnership inquiries. If you're interested in becoming a distributor or collaborating with House & Harbor, please reach out for more details.
Shipping Information
Does House & Harbor ship internationally?
Yes, we provide international shipping to customers worldwide. Please visit our website for more details on available shipping options and rates for your location.
Does my order come with a tracking number?
Every order comes with a verified tracking number, so you can follow your shipment with confidence from dispatch to delivery. Tracking details are sent directly to your email and can also be accessed through your account.
Is my order delivery insured?
All orders include complimentary shipping insurance, guaranteeing your purchase arrives safely and in perfect condition.